Service Engineer

 September 23, 2019    Jobs

Requirements:

• Diploma/Degree in Engineering
• Hands on field experience with electro-mechanical equipment repair and troubleshooting is an advantage but not a    requirement
• Experience with laboratory equipment will be an advantage
• Good command of spoken and written English
• Good analytical and problem solving skills
• Willing to travel
• Fresh Graduates are welcome to apply

Responsibilities :

• Field service support for Esco products
• Handle all breakdown calls in an earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the over-all performance of the service and technical application management
• Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to    target required hours for machine repair
• Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork building strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally > 20% travel

Interested candidates are invited to write in with a full resume, stating present/expected salaries, and enclosing a recent photograph to jobs@escoglobal.com




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